Your privacy is important to Serendipityremix (Pty) Ltd. Our Privacy Policy covers how we collect, use, disclose, transfer, store and delete your information. We ensure that your data is treated securely and per this privacy policy.

What we collect:

We collect certain information or data about you when you use or contact us using the website forms.

The information we collect when you register for our database and individual projects enables us to contact you for market research participation and to verify your identity. We ask for your name, telephone number, age, email address and postal address as well as other less sensitive information.

This information helps us to

  • Send you our newsletters from time to time if you have requested this information and ensure that content from our site is presented in the most effective manner for you and your device.

  • Provide you with information about upcoming market research projects which we feel may interest you, where you have consented to be contacted for such purposes.

  • Carry out our obligations arising from any contracts entered between you and us.


Where your information is stored:

We store your information, whenever possible, on cloud secure servers in the USA.

Keeping your information secure:

We have procedures and security features in place to keep your information secure once we receive it.

Disclosing your information:

We won’t share your information with any other organisations for marketing, market research or commercial purposes, and we don’t pass on your details to other websites.


Legitimate Interests:

The new data protection requirements have several reasons in terms of which we can use the personal information you provide to us. One of these is called ‘legitimate interests'.

Therefore, we have the potential to use your personal information if we have a genuine and legitimate reason, and we are not harming any of your rights and interests. So, what does this mean? When you provide your details to us, we may use your information to carry out checks regarding your previous projects and applications. Before doing this, though, we will also carefully consider and balance any potential impact on you and your rights.

Some typical examples of when we might use the ‘legitimate interest’ approach are for preventing fraud, direct marketing, maintaining the security of our system, data analytics, enhancing, modifying or improving our services, identifying usage trends and determining the effectiveness of our campaigns and fundraising.

How we may use your personal information:

  • To check that the information you provide to us is authentic and consistent over time.

  • To ensure that you have not taken part in projects within the period for previous research or work required stipulated by end clients.

Your best interest: Processing your information to protect you against fraud when transacting on our website, and to ensure our websites and systems are secure.

Analytics: To use your information for customer analysis, assessment, profiling, on a personalised or aggregated basis, to help us with our activities. To ensure we provide you with the most relevant information as long as this does not harm any of your rights and interests.

Due Diligence: We need to undertake due diligence on potential customers and business partners to determine if those companies and individuals have been involved or convicted of offences such as fraud, bribery and corruption.

We will also hold information about you so that we can respect your preferences for being contacted by us.

Participants interests

Before we use your personal information for our legitimate interests, we will always consider and balance any potential impact on you and your rights under data protection legislation and any other relevant law. Our legitimate business interests do not automatically override your interests – we will never use your data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Remember, you can change the way you hear from us or withdraw your permission for us to process your details at any time by using our contact form on the 'Contact Us' page.

Last Review Date: October 2019